Water Damages: Questions You May Have
Flooded Home? Call SERVPRO.
Water damages and flood events happen no matter how prepared you think that you are. Whether you live near a body of water or a city area with pipes that are susceptible to freezing or busting. If you have experienced a water damage or intrusion in you home or business it is always safe to stay informed about what to do and who to call.
At SERVPRO of Trousdale, Macon & Fentress Counties we aim to assist and educate our customers in any water damage, big or small.We strive to make it "Like it never even happened." and we are here to help!
I Know I Have A Water Damage. What Do I Do?
The first thing that any home or business owner should do is stay calm and act fast.Call us at 615-450-4828. We provide free moisture inspections during regular business hours and our crews are highly trained at tracking the migration of water in your home or business and determining the severity of your damage. Don't try to handle a water damage by yourself. This will lead to undue stress and end up costing you time and money in the process. Even the smallest water damages can be hard to handle on your own without the advice of a trained professional. Flood damages especially can cause a lot of issues if it is not properly cleaned, so water cleanup and restoration is essential to any home or business.
How does SERVPRO Attacks Water Damage Issues?
Mitigation and restoration can take a few days or a few weeks to complete, especially if you have a lot of water in your business area or home. Our main goal at SERVPRO of Trousdale, Macon & Fentress Counties is to get your home or business up and running as soon as possible and we will always remain honest with you about the progress and status of your home or business.
We arrive onsite and evaluate the severity and size of the damage and formulate a plan to best suit your needs. We utilize only the highest quality equipment and tools to get the job done and monitor the damage daily to ensure progress. We are always thinking about you and your needs and are here to take care of you and your home.
Restoration Terminology: Understanding Categories of Water In Your Home or Business
Category 3 Water Loss
According to IICRC Standard and Reference Guide for Professional Water Damage Restoration(IICRC S500), there are three categories of water that cause damage in buildings. They are summarized as follows:
Category 1 Water (Clean Water)
Water that originated directly from a sanitary source and when exposed to it, either through the skin, inhaled or ingested, does not cause a great deal of harm to humans. Examples of Category 1 Water: broken water supply lines, melting ice or snow, falling rain water, and tub or sink overflows (no contaminates). Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade
Category 2 Water (Gray Water)
Defined as water with bacteria present, but no solid waste, carrying microorganisms and nutrients for microorganisms. Category 2 water does have the potential to cause discomfort or sickness if consumed or exposed to humans. Examples of Category 2 water: discharge from dishwashers or washing machines, toilet bowl overflows (urine, no feces), seepage due to hydrostatic pressure, and sump pump failures.
Category 3 Water (Black Water)
Contains pathogenic agents and is grossly unsanitary which includes raw sewage and other contaminated water sources, such as flooding from sea water, ground surface water and rising water from rivers or streams. Category 3 water is highly contaminated and could cause death or serious illness if consumed by humans.
At SERVPRO of Trousdale, Macon and Fentress Counties it is our job to determine what category of water is in your home or business so that we can ensure your safety and make the right decisions to make it like it never even happened!
Drying Hardwood Floors: Mat System
Our Rescue Mat System uses the power of a high-pressure blower to draw moisture right through the surface of the floor. This is a valuable piece of equipment that we use to ensure proper drying of hardwoods. Our customers are always relieved when we let them know that we can save their floors.
Give us a call if you have any water damage to your hardwoods and we will do our best to make it like it never even happened!