Recent Posts

Ozone: How it Works

4/14/2018 (Permalink)

The use of ozone can be a very effective way of removing odor from a property. SERVPRO may commonly use this method following fire damage cleaning, skunk odor to the property, mold or full property cleaning. SERVPRO will provide a free estimate of your situation and decide if Ozone will be the best and most appropriate method of odor removal. 

Ozone removes odor by destroying the molecules, bacteria, and spores that cause unpleasant smells.  Ozone is a highly reactive molecule and is very quick to react with particles that it comes into contact with in the air and on surfaces.  The extra oxygen atom in the ozone attaches itself to other molecules, chemically changing their structure to eliminate the smell.

For more questions regarding our deodorization methods please feel free to call our office and we would be happy to help! 615-450-4828

Water Damages: Questions You May Have

4/10/2018 (Permalink)

Water Damage Water Damages: Questions You May Have Flooded Home? Call SERVPRO.

Water damages and flood events happen no matter how prepared you think that you are. Whether you live near a body of water or a city area with pipes that are susceptible to freezing or busting. If you have experienced a water damage or intrusion in you home or business it is always safe to stay informed about what to do and who to call.

At SERVPRO of Trousdale, Macon & Fentress Counties we aim to assist and educate our customers in any water damage, big or small.We strive to make it "Like it never even happened." and we are here to help!

I Know I Have A Water Damage. What Do I Do?

The first thing that any home or business owner should do is stay calm and act fast.Call us at 615-450-4828. We provide free moisture inspections during regular business hours and our crews are highly trained at tracking the migration of water in your home or business and determining the severity of your damage. Don't try to handle a  water damage by yourself. This will lead to undue stress and end up costing you time and money in the process. Even the smallest water damages can be hard to handle on your own without the advice of a trained professional. Flood damages especially can cause a lot of issues if it is not properly cleaned, so water cleanup and restoration is essential to any home or business. 

How does SERVPRO Attacks Water Damage Issues?

Mitigation and restoration can take a few days or a few weeks to complete, especially if you have a lot of water in your business area or home. Our main goal at SERVPRO of Trousdale, Macon & Fentress Counties is to get your home or business up and running as soon as possible and we will always remain honest with you about the progress and status of your home or business.

We arrive onsite and evaluate the severity and size of the damage and formulate a plan to best suit your needs. We utilize only the highest quality equipment and tools to get the job done and monitor the damage daily to ensure progress. We are always thinking about you and your needs and are here to take care of you and your home. 

Got Mold?

4/10/2018 (Permalink)

Mold is an issue that is not uncommon. Dont be alarmed when you discover what you think may be microbial growth in your home or business.  It can be present in your home without your knowledge for a long time before it becomes an issue. It can cause health issues and damage to your property. SERVPRO of Trousdale, Macon, and Fentress Counties are highly trained and capable of handling the most severe mold remediation.


Your home or business will be inspected thoroughly by highly trained technicians. They will inspect for any water damage that may be leading to microbial growth and will formulate a well thought out plan in order to eliminate the unsafe level of mold in your home or business. We are always transparent about our assessment and want to educate our customers so that they can be better prepared in the future and prevent future damages.  


it is vitally important that before remediation begins that containment is set to prevent cross contamination during work. Our crews are trained to utilize negative air systems to ensure that cross contamination does not occur. Our number one priority is to keep you and your family safe while we make it like it never even happened. 

Air Filtration

Specialized air filtration equipment captures microscopic mold spores out of the air. SERVPRO of Trousdale, Macon, and Fentress Counties technicians use air scrubbers and HEPA vacuums to prevent the spread of these mold spores during the remediation process. 


Antimicrobial treatments will be used to eliminate mold and help prevent mold from forming in the future. Removing and disposing of molded porous materials, like drywall and flooring, may be necessary. It is important to us that you understand why these items must be removed and we require approval from the customer before we perform any demolition in your home. 


SERVPRO of Trousdale, Macon, and Fentress Counties cleans every salvageable item within the affected area. We use a variety of cleaning techniques to clean and sanitize your belongings. These cleaning techniques involve the use of high efficiency particulate air (HEPA) vacuums and antimicrobial treatments to make your home or business mold free.  

Restoration Terminology: Understanding Categories of Water In Your Home or Business

4/10/2018 (Permalink)

Water Damage Restoration Terminology: Understanding Categories of Water In Your Home or Business Category 3 Water Loss

According to IICRC Standard and Reference Guide for Professional Water Damage Restoration(IICRC S500), there are three categories of water that cause damage in buildings. They are summarized as follows:

Category 1 Water (Clean Water)

Water that originated directly from a sanitary source and when exposed to it, either through the skin, inhaled or ingested, does not cause a great deal of harm to humans. Examples of Category 1 Water: broken water supply lines, melting ice or snow, falling rain water, and tub or sink overflows (no contaminates). Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade

Category 2 Water (Gray Water)

Defined as water with bacteria present, but no solid waste, carrying microorganisms and nutrients for microorganisms. Category 2 water does have the potential to cause discomfort or sickness if consumed or exposed to humans. Examples of Category 2 water: discharge from dishwashers or washing machines, toilet bowl overflows (urine, no feces), seepage due to hydrostatic pressure, and sump pump failures.

Category 3 Water (Black Water)

Contains pathogenic agents and is grossly unsanitary which includes raw sewage and other contaminated water sources, such as flooding from sea water, ground surface water and rising water from rivers or streams. Category 3 water is highly contaminated and could cause death or serious illness if consumed by humans.

At SERVPRO of Trousdale, Macon and Fentress Counties it is our job to determine what category of water is in your home or business so that we can ensure your safety and make the right decisions to make it like it never even happened!

Fire Damage: Most Common Causes and Prevention Tips

4/10/2018 (Permalink)

Home fires can start unexpectedly, but taking preventative measures can greatly decrease the risk of a fire in your home. Here are some of the most common causes of home fires with tips on how to prevent them from ever happening:


Cooking is the number one cause of home fires.  Always supervise when cooking and keep the kitchen surfaces free from grease or other food items to prevent fires.

 Heating Equipment

Electric heaters and fireplaces can contribute to accidental fires. Place heaters at a safe distance away from any flammable materials.Check your chimneys for build-up periodically. Remember, in most cases where fires can occur, supervision is the key to preventing a fire. 

Electrical Causes

Always be wary of electrical issues and overheated wires or cords. Checking the load on your extension cords and being observant of warm of even hot cords or wires can be the difference needed to prevent a fire. 


Keep candles away from flammable materials and children. Using battery-operated candles instead of real ones is a much safer alternative. 

The best way to help prevent fires is to install smoke alarms, carbon monoxide detectors, as well as a fire sprinkler system.

And remember to call SERVPRO of Trousdale, Macon and Fentress Counties! We will always be there to take care of you in your time of need!

Duct Cleaning: The Benefits

4/10/2018 (Permalink)

There are many benefits to having your air ducts professionally cleaned, the top five are listed below:

Creates a Cleaner Living Environment

Having your air ducts professionally cleaned reduces the dust that would otherwise circulate throughout your living space, landing on your furniture, your bedding, and flooring. Fortunately, a thorough air duct cleaning reduces the amount of interior cleaning and dusting necessary to maintain a hygienic home. Less time spent cleaning, more time spent enjoying life. 

Reduces Allergens and Irritants

In addition to dust, air ducts frequently contain harmful contaminants and micro-organisms. People who suffer from allergies, asthma, and other respiratory problems are particularly sensitive to these airborne particles. A periodic air duct cleaning promotes healthier living.

Helps Everyone Breathe Easier

Even if no one in your household suffers from chronic allergies or respiratory problems, cleaner air makes it easier for everyone to breathe. Even among the most healthy, dust and pollutants entering the nose and lungs can trigger sneezing and coughing, as well as sinus and bronchial congestion. Air duct cleaning creates a more comfortable environment and promotes well-being. Given the choice between clean air and dirty air, which would you rather breathe?

Removes Unpleasant Smells and Odors

Pets, household cleaning agents, paint fumes, mold, tobacco use and even food preparation all contribute to stale smells in the air ducts. Every time the furnace or air conditioner is running, these odors will repeatedly flow through the house. Even an accumulation of dust and dirt over the years can lead to a musty scent coming from the ductwork. A detailed cleaning of the air ducts removes all odor trapping particles, resulting in a fresher smelling home.

Improves Air Flow Efficiency

Ductwork and registers that have a heavy build-up of dust and grime can restrict the flow of air from the furnace and air conditioner. This means your system will have to work harder to heat or cool your home, resulting in a decreased level of efficiency. Conversely, a clean system will operate at peak efficiency and provide the most cost-effective performance for your energy dollar.

To learn more about the many benefits of duct cleaning give us a call at (615) 450-4828.

Drying Hardwood Floors: Mat System

4/10/2018 (Permalink)

Our Rescue Mat System uses the power of a high-pressure blower to draw moisture right through the surface of the floor. This is a valuable piece of equipment that we use to ensure proper drying of hardwoods. Our customers are always relieved when we let them know that we can save their floors. 

Give us a call if you have any water damage to your hardwoods and we will do our best to make it like it never even happened!

Mold Myths

4/10/2018 (Permalink)

When it comes to mold, there are a lot of misconceptions and misinformation that can lead to confusion for homeowners. Just the mention of the word "mold" can cause people to panic. While mold can be a very serious problem and should be taken seriously, it is important to have all the facts to be able to discern myth from fact so that you can make proper and informed decisions when necessary. 

"Bleach Kills Mold"
While bleach may be able to kill some types of mold on non-porous surfaces, it is unclear whether or not bleach can kill all types of mold, or if it can kill mold on porous surfaces like wood. Bleach is also a very corrosive agent and can pose its own health risks if used to kill mold. It's best to leave it to the professionals. 

"You Don't Have To Remove Mold If You Kill It"
Even if you are able to kill mold, you may not have removed the allergens that live in the mold. They can still be present even if the mold is killed. To fully protect yourself, removal of the affected areas is often necessary. You have to be careful not to spread the mold spores throughout your home when removing areas affected with mold. Professionals, like us, know how to set proper containment so that the mold allergens don't spread and further contaminate your home. 

"A Little Mold Is Nothing To Worry About"
If mold has become visible in your home, then chances are it has been growing for some time. Once mold becomes visible, it is important that you have the situation looked at, as there is more than likely more mold behind the surface. 

"Mold Remediation Is Easy To Do On Your Own"
This is usually not the case. Small areas of mold can sometimes be handled rather easily, but if the problem appears to be pervasive, it is best to call a professional. SERVPRO is always "Here to help!"

Carpet Cleaning

4/10/2018 (Permalink)

Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

Biohazard Cleanup: Do's and Dont's

4/10/2018 (Permalink)

After any biohazard or sewage contamination in your home or business, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Exposure to biological and chemical contaminants can pose serious health consequences.
  • Flood water can contain sewage, pesticides, and other contaminants.
  • Only do activities that are safe for you to perform.

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

  • Don’t leave wet fabrics in place. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

24 Hour Emergency Service

Biohazards like flood water or sewer backups should be considered an emergency and dealt with as quickly as possible.